Protection of your personal details

The security of your credit card is our prime concern
Formentera Hotels Guide.com uses the latest system of on-line transactions: the virtual Point-of-Sale (POS). All communications, accommodation reservations and payment transactions are made within a totally secure environment. Your accommodation reservation will be given the highest level of protection.
Your credit card details only go to your bank, and to no one else.
See how easy it is to book your accommodation with Formentera Hotels Guide.com
In 5 easy steps, you will be able to make your reservation whenever you like, 24 hours a day, 7 days a week.
Once you have selected the accommodation and checked the availability, all you need to do is the following:
  1. Check the details of the accommodation selected: please do this, to avoid errors.
  2. User details: fill in your personal details
  3. Confirmation of the details: just check the details, this is for additional security purposes.
  4. Reservation payment: via the virtual POS. You ONLY pay the requested deposit, the balance being payable on arrival at your accommodation.
  5. Accommodation voucher: this will be sent to you by e-mail.
When does the reservation have to be paid?
On arrival at the hotel or apartments.
Via Internet, Formenterahotelsguide.com will request a deposit, which is usually 10% of the total amount for the booking, although this may vary according to the hotel concerned. The minimum requested always covers one night’s stay. This transaction will be made in the most secure and safe conditions possible, via a virtual POS. The system will forward you by e-mail an accommodation voucher, indicating your reservation details, the deposit paid, and the outstanding balance to be settled on arrival at your accommodation.
When will the deposit be charged against the credit card?
This depends on the country in question. It may take up to 5 days for the charge to be reflected on your credit card account.
The transaction will be made in EUROS, regardless of the client’s country of origin or accommodation selected.
Arrival & departure from the accommodation
Arrival:
According to international practice, the hotel room or apartment will be available from midday on the day of arrival. However in some hotels and apartments, the rooms are not vacated until midday, in which case they will need to be cleaned, and may not therefore be available until 14.00h. Please bear this in mind, should you plan to arrive before midday. INCLUDED IN YOUR RESERVATION: The services listed according to the accommodation details selected at the time of booking, Spanish VAT (IVA) included.

Departure:
You will also be expected to vacate your room at midday on departure day. This is particularly important to note if you have a late night flight, and you intend leaving the accommodation during the evening, or after midnight. If you arrive at the accommodation in the early hours of the morning and occupy your room straight away, this counts as your first night. On departure day however, you may have to wait a long period before leaving for the airport. Most hotels and apartments will allow you to keep on your room after midday, paying the corresponding supplement, but this will only be possible when rooms are available. In the event that it is not possible to keep on your room, there are usually facilities available for luggage storage until your departure, and a room where you may shower and change, however we suggest you check at the reception desk when you arrive.
Alternatively, you may of course book an extra night’s accommodation, which will allow you to use your room right up until your departure.
What is the cancellation policy?
It is possible to cancel the contracted services at any time, with a total refund of the deposit made, as explained previously, except in the following cases, where the corresponding charges will be made by the accommodation:
  1. In the case of a Hotel, Hotel-Apartments, Rural Hotel, Hostel or Hostel Residence, if the cancellation is made SIX or less days before the reserved arrival date, no refund of the deposit will be given.
  2. In the case of an Apartment or Holiday Residence (Vivienda Turistica Vacacional), the following percentage will be deducted from the deposit paid, in the event of cancellation:
5% of the deposit if the cancellation is made thirty-one or more days before the reserved arrival date
50% of the deposit if the cancellation is made within a period of more than seven and up to and including thirty days before the reserved arrival date
100% of the deposit when the cancellation is made seven or less days before the reserved arrival date
ALL CANCELLATIONS MUST BE COMMUNICATED EITHER BY E-MAIL OR FAX. By E-MAIL to the following address: info@formenterahotelsguide.com or by FAX to the following number: 00 34 971 199 800, stating your reservation reference number, which is supplied in the e-mail reservation confirmation. In order to be valid, the cancellation will require a written confirmation from us, either by e-mail or fax.